DELIVERY
We offer free delivery to all major cities in SA for orders over R700, this takes 3-5 working days depending on where you are situated.
Outlaying/ Remote Areas Delivery
Outlaying areas may take up to 7 working days. Outlaying areas are areas considered REMOTE- Farms or towns situated outside Major Cities. If you are situated in a shipping area that is outside of our main delivery areas, we use Postnet counter to counter service.Please email us if you are not sure PRIOR to ordering.
We ship twice weekly on this option, on Tuesdays (if you ordered on Monday) and on Thursday (if you ordered on Tuesday and thereafter)
Please select this option and indicate which branch is most convenient for you if you know that you are in a remote area.
For orders under R700, we offer standard shipping at a cost of R99.
Please note that our driver will attempt two times to deliver your parcel.
Please sure that someone is at the delivery address to collect or collect on your behalf if you are in a security estate.
We will bill you from the third delivery attempt onward.
*Please note that if you are purchasing a made to order item from our collection there will be additional time added to your delivery for manufacture usually 5 working days excluding shipping.
EXCHANGES/RETURNS
SALE
NO RETURNS/REFUNDS ON SALE ITEMS OR ITEMS THAT ARE MARKED DOWN
Sale items do not qualify for our made to measure service. If you would like an item customized that is on sale, please contact us for a quote.
DISCOUNT CODES
The 10% Newsletter code will only apply once and cannot be used in conjunction with other discount codes.
We regret No exchanges/ returns on accessories and Swimwear due to hygiene reasons.
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If you would like to return or exchange your product, please send an email to us with your order number and reason for the return/exchange within 7 days of receipt of your item (s)
If you would like to exchange your item for a different size or another item, we offer the first exchange free of charge for orders over R700*
REMOTE AREA EXCHANGES/REFUNDS
This excludes remote/outlaying areas- if you are outside a major city please contact us as you will have to send back your parcel through a counter to counter service for your own account.
For any other exchanges thereafter on the specific item(s) a R150 service fee will apply. This excludes SALE items.
For returns, we will collect the item(s) from you, a service fee of R150 will be deducted from your credit, this includes credit card or banking fees, courier fees and sanitising process for returned garments. Please allow 2-5 working days for your credit to be processed.
*The service fee aims to cover any charges incurred by transactions as well as restocking process.
*Returns/ Exchanges can only be effected once we have received the garment(s) in it's original purchase condition with the swing seal unbroken on your item(s) Excludes sale items.
*Please note returns/exchanges cannot be made on "made to order items" or items where your specific measurements where used to customize the item.
*Regrettably we do not offer exchanges/returns for INTERNATIONAL orders.
For any other exchanges thereafter on the specific item(s) a R150 service fee will apply. This excludes SALE items.
For returns, we will collect the item(s) from you, a service fee of R150 will be deducted from your credit, this includes credit card or banking fees, courier fees and sanitising process for returned garments. Please allow 2-5 working days for your credit to be processed.
*The service fee aims to cover any charges incurred by transactions as well as restocking process.
ACCESSORIES & SWIMWEAR
* Please note that due to hygiene reasons we cannot accept returns on accessories, however if your item(s) arrive damaged please send us an email with a picture within 2 working days that we can effect the return.
NO RETURNS/ REFUNDS ON CUSTOM ITEMS
*Please note returns/exchanges cannot be made on "made to order items" or "made to measure" items as these where made according to your specific body measurements.
INTERNATIONAL SHIPPING
We ship international orders via registered mail and are expected to arrive within 7-21 days, you will receive a tracking number via email which can be used to track your item(s) online.
The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with South African export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as dutiable “merchandise:. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call your local customs offices to gain further details.
We are not responsible for packages that are lost or damaged in transit and do not accept returns on international orders.
